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Frequently Asked Questions
It depends. Sometimes we have availability in project workflow and can kick things off quickly. However, depending on the type of project, there are times when our calendar is booked out for a couple of weeks or a couple of months. If you’re interested in working together, we encourage you to book a call to discuss availability and timeline.
Our clients pay in full for their Brand Benchmark at the time of scheduling. Standard payment terms for branding and design work are a 50/50 split payment. Website work is a 50/25/25 split payment based on project milestones. If you have questions or concerns about these payment terms, please don’t hesitate to reach out so we can discuss details.
Do you have a brand strategy document that includes information you can share with us about your mission, vision, and values, your customers, graphic standards for your brand identity, tone of voice guidelines, or other documents that you can share with us that provide a comprehensive understanding of your brand? If you answered yes, then you can skip the Brand Benchmark process—and give yourself a pat on the back! Our Brand Benchmark exists so that we can get as close as possible to knowing as much as you do about your organization. It gives us a deeper understanding of your nonprofit, your audience, and your goals. By gaining comprehensive insights, we’re able to provide creative solutions beyond your immediate needs and align with your long-term goals and objectives.
We have extensive experience working with nonprofit clients ranging from the arts to social impact organizations to religious and educational institutions, health care, and more. However, we’ve been around for a while and occasionally we’re presented with the opportunity to work with other amazing clients on creative projects, including those looking to make a positive impact like Auros Pharma. Celebrated authors like Barbara Kingsolver. And tenacious small-business owners like Cherry Grove Beach Services and Hot Mops Cleaning. Love our work but not sure if your project is a good fit for our team? Book a call and we can discuss the details!
“Hillhouse Creative is my first choice for all things creative! Not only are we provided with an over-the-top customer experience, the end result is always a ‘Wow!’”
“Hillhouse Creative is my first choice for all things creative! Not only are we provided with an over-the-top customer experience, the end result is always a ‘Wow!’”